Where is my order?
If an item is in stock you will receive the item within 2 working days from the date the order was placed.
If the item is not in stock at the time the order was placed then you should receive your item within 7 - 14 working days from the date of your order.
Hugz Babystore works tirelessly behind the scenes to ensure all orders are fulfilled within this 7-14 working day window.
If you are not entirely happy with waiting up to 7-14 days to receive your order you may cancel your order before it is shipped.
Once the order has left our shipping department then your order cannot be cancelled.
On rare occasions items may be delivered after 14 working days. This may be because the supplier in question does not have the item in stock.
Every care is taken in ensuring a prompt and reliable delivery of goods. Unfortunately in some circumstances completely out of our control parcels can become delayed during transit. Due to customs and postage regulation variations, orders shipping outside of Ireland and the UK may take up to 28 days to be delivered from date of shipment. This is completely out of our control and we cannot investigate any claims for lost parcels until 28 days from date of shipment has elapsed.